InternetSeer is offering you the opportunity to participate in an exciting, fast paced, entrepreneurial company. InternetSeer has grown to over 1,000,000 Subscribers. With the continued development of new Internet business services coupled with our exciting growth in Subscribers, InternetSeer will be one of the most promising profitable companies operating on the Internet. You have the chance to be an integral part of this success. Learn more about InternetSeer.
The office is located on a scenic wooded 35-acre property outside of Philadelphia, Pennsylvania and 20 minutes north of Wilmington, Delaware, near the intersection of Route 1 and Route 202. The main building is an award winning architectural renovation of an historic 17th century gristmill. The second building is a renovated carriage house. A variety of wildlife can be seen roaming the grounds. There are many great places to have lunch or bring your own and sit at one of the picnic tables around the campus.
InternetSeer offers an attractive compensation package that includes competitive salary, benefits and employee stock options. Join the team of talented and highly motivated individuals that have made InternetSeer into the largest Web site monitoring service in the world.
We are currently looking for people to fill the following positions. Please email resume to humanresources@internetseer.com or fax to 610-361-3001.
Position: Help Desk Specialist
Department: Sales/ Support
Reports to: VP Marketing
Description:
We are currently recruiting for a Help Desk Specialist for Website Monitoring and other website
solutions such as Search Engine Submission, Website Design and Traffic Analysis.
Individuals must have working knowledge of Website Design and Hosting to assist in the support
and implementation of the services offered. The positions will require that the individual be
a quick learner, have the ability to work in an environment that is fast paced and constantly evolving,
possess excellent communication and sales skills (written/verbal), excellent attention to detail,
strong problem-solving skills and be a self motivator.
Duties and Responsibilities of the position:
Provide technical support and guidance to prospects and existing customers.
Respond to customer requests, inquiries, and complaints.
Respond to customer requests for upgrades, downgrades, transfers and cancellations.
General troubleshooting of software and website problems.
Follow up with FREE Trial users to assist in implementation and close sales.
Assists in maintaining FAQ information library.
All aspects conducive to ensuring "Total Customer Satisfaction".
Special Skills/ Knowledge/ Abilities:
Self motivator
Pleasant Telephone Skills.
Excellent communication skills including good grammar, enunciation and listening skills.
Experience in Website development.
Experience trouble shooting Internet Browsers (Explorer, Netscape).
Experience trouble shooting Internet E-Mail Clients.
Working knowledge of: Windows NT, Windows 98, 2000, XP, and ME operating systems.
Contact HR
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